How can we help?

What is Academy Learning?

How is this different from other learning apps?

What subjects are currently supported?

Is Academy Learning designed for Australian students only?

What age group is this designed for?

What does a typical session look like?

Why are some questions easier or harder?

How does the platform build confidence?

Will my child receive the same questions repeatedly?

How are hints used — and are they bad?

Does the platform replace school learning or tutoring?

How does the platform adapt to my child?

Is AI making decisions about my child's education?

Is my child's data used to train AI models?

How does the school report analysis work?

Can the AI get things wrong?

Where is my child's data stored?

Are school reports and documents secure?

Who can see my child's information?

Can other families see our data?

Can we delete our data completely?

Is my child's data used for advertising?

Why would I upload a school report?

What types of documents can I upload?

How are reports analysed?

Are reports shared with anyone?

Can I delete an uploaded document?

What controls do I have as a parent?

Can I reset my PIN if I forget it?

Can I turn off the weekly email reports?

Can I see my child's full progress history?

What does pilot access mean?

Why are you collecting feedback?

Can features change during the pilot?

How do I report a bug or concern?

What happens after the pilot ends?

What devices are supported?

What if a session crashes or freezes?

Does progress autosave during a session?

What if my child loses internet during a session?

Why is the "I Accept" button not appearing on mobile?

How long should sessions be?

How often should my child practise?

What are XP points?

What does the streak counter represent?

What is "mastery" and how does it work?